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Returns Policy
At Perfume Clearance Centre we pride ourselves on providing quality products and service to our customers. We want you to enjoy your purchases and shopping with us.
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change Of Mind Returns
We do not exchange or refund due to change of mind. This includes reasons such as not liking a perfume or product that you have purchased, selecting the wrong item when purchasing from our website, no longer needing the item or another person has bought the same product for me.
We are happy to offer advice on the choice of a perfume, however, we cannot take responsibility if you are not happy with your purchase as a result of this advice. We strongly suggest that you try a fragrance prior to purchasing from us.
Defective Items
When items are faulty, you may choose between a refund or exchange for the products concerned. You must contact Perfume Clearance Centre within 7 days of delivery of your purchase. We will pay for the postage and packaging charges associated with this return. Refunds and exchanges will only be made once faulty items have been returned to Perfume Clearance Centre.
When items arrive damaged upon delivery from Australia Post, you must contact Perfume Clearance Centre within 48 hours of delivery. The delivery box and damaged goods must be kept as these may be necessary for an insurance claim from Australia Post. You may be requested to provide a photograph of your item/s and /or delivery package in order to investigate the damage claim. Refunds or exchange will only occur once a claim has been submitted to Australia Post and a claim number has been forwarded to Perfume Clearance Centre.
Applying for a Return
To apply for a return, please email us at info@perfumeclearancecentre.com.au and include a daytime contact phone number with this email. We will then evaluate your return and give you a return authorization approval and an address to send the product back to us.
All items must be returned to Perfume Clearance Centre within 14 days once a return approval has been granted.
Packaging a Return
Please pack all products for return securely in a box and not a satchel or postpak, with some filling inside the box for protection. Ideally, it would be best to use the same box and filling provided by Perfume Clearance Centre in the original shipment. Please take care in packing returns - as we will not be responsible for damaged products upon return unless it was received initially that way by the customer. Please affix the return address label provided by us or write clearly on the box the return address as provided by Perfume Clearance Centre.
Returns Assessment and Processing
Once receipt of goods back to us has occurred, we will assess the goods and then take appropriate action within 48 hours of receipt of goods. If we decide to issue you a refund, the refund will be credited to your account within 24 hours of assessment and will be in the same method that the payment was originally made. Where the total contents of an order are to be returned due to being defective or damaged, and a refund is requested, we will refund the total original purchase price including the shipping fee. If we decide to issue you a replacement, the replacement goods will be dispatched to you within 48 hours of assessment being made. Replacement items will be sent at no cost to the customer.
Important Note for Returns
